Who is a Security Guard?
Asecurity guard(also known as a security officer, security inspector, or protective agent) is a professional employed by a government agency or private organization to safeguard assets—including property, personnel, equipment, and finances—from threats such as theft, vandalism, and unauthorized access.
Security guards maintain ahigh-visibility presenceto deter illegal or inappropriate activities. Their responsibilities include patrolling areas, monitoringalarm systems and surveillance cameras, responding to security breaches, and reporting incidents toclients, law enforcement, or emergency serviceswhen necessary.
At Optimal Security, we employhighly trainedsecurity personnel, includinglocal Malaysians and Nepalese (Gurkhas), who are known for their discipline, reliability, and expertise in security services.
Our security guards arequalified, experienced, and certifiedby thePersatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)[Security Services Association of Malaysia].
Security Guard Duties, Functions & Responsibilities
- Unarmed security guardswill be stationed at designated locations to ensure site safety, following management instructions and security protocols.
- Guards willmanage visitor and contractor movementwhile minimizing disruptions to legitimate activities.
- Security personnel must remainvigilantat all times, proactively identifying potentialsecurity and safety threats.
- As representatives ofTHE CLIENT, guards must uphold a professional image by demonstratingfriendliness, courtesy, and cooperationwhile maintaining afirm, calm, and respectful demeanor.
- Guards will conductregular inspectionsof lighting, firefighting equipment, walls, and other facilities to prevent fire hazards and security breaches.
- All assigned security guardsreport directly to the client's Security Officerregarding all security-related matters, including discipline.
- Guards must beknowledgeableabout fire safety equipment, includingfire extinguishers, hoses, standpipes, sprinklers, and other fire protection systems.
- Security personnel willpatrol premises, inspect buildings, monitor equipment, andcontrol access pointsto ensure site safety.
- Operate, monitor, and enforceaccess control, shipping security, and surveillance systems, includingCCTV control centers.
- Maintain security logs and reports, documenting all activities, incidents, and security events.
- Respond to and manage security incidents, includingdisorderly conduct and threatening behavior.
- Utilize and maintaintwo-way communication systems to stay in constant contact with security teams.
- Ensure functionalityof security systems, includingmotor gates, barrier gates, clocking devices, and walkie-talkies.
- Guards mustreport all non-conformities, suspicious activities, or criminal incidentsto the Security Supervisor.
- Immediately investigateany crime reports and take necessary actions.
- Sound alarms and initiate emergency protocolswhen needed.
- Ensure compliance with legal security requirementsto uphold organizational stability and reputation.
- Perform preventive maintenanceon security equipment, troubleshoot issues, and arrange necessary repairs.
- Guards willcontribute to overall team efficiencyby executing duties effectively and supporting security operations.
Today, security guards are expected to perform awide range of duties and functionsbeyond basic safety enforcement.
The demand forspecialized security servicescontinues to rise, requiring expertise inmonitoring remote systemsand adapting toindustry-specific security needs.
Security Guard Discipline
Security guards mustreport for duty on timeas specified by management. If a guard is unable to report due toillness, injury, or other reasons, they mustimmediately notify their supervisor. Failure to provide timely notification is consideredserious misconductand may result in disciplinary action.
Guards are required toremain on duty until properly relieved. Before leaving, they mustrelay any special orders or important informationto their replacement. Guardsmust not accept relieffrom an individual who isunfit for dutydue to health, intoxication, or any other condition. It is the guard’s responsibility to ensure their relief iscompetent, alert, and fit for work.
All newinstructions or orderswill be communicated by eitherthe Security Officer of THE CLIENTor theguard’s supervisor. Supervisors must ensure that all instructions areclearly understood. If necessary,written ordersmay be issued using aduplicate bookfor reference.
Strict disciplinary actionwill be taken against guards whofail to follow orders. Any security guard whodisobeys orders or neglects dutieswill be subject topenalties. Afterthree official warnings, the guard will facedismissal. In cases ofgross insubordination,immediate terminationmay be enforced.
Security Guard Approach
- Conduct a site surveyand physical inspection of the facility or job site.
- Analyze current security requirements, including threats, risks, vulnerabilities, barriers, lighting, access control, intrusion detection, personnel, and procedural countermeasures, to determine the sufficiency and level of protection of the facility.
- Review and analyze existing security designsto identify necessary modifications and adjustments that ensure an adequate level of protection for all property/assets.
- Identify opportunitiesto enhance security/safety arrangements, consistent with the desired level of protection, for more efficient business operations.
- Provide a relevant budgetfor additional expenditures required to meet the agreed level of protection.
Security Guard Conduct & Appearance
If anyfalse informationis found in a report, the guard concerned will be dealt with accordingly. Afterthree written warnings, the guard will bedismissed.
Whilst on duty, guards must alwaysappear smart and tidy. They are responsible for wearing thespecified uniformthat meets standards of cleanliness, fit, and professionalism. This includes:ironed attire, buttoned shirt, cap, and polished shoes. Guards must also maintainproper personal grooming, such asshort, trimmed hair, clean hands, a clean-shaven face, and trimmed fingernails.
When providing information, guards must ensure it isaccurateand not classified. They mustnot discuss assignment detailsexcept withauthorized personnel.
Whilst on duty, guards mustavoid personal conversationswith fellow guards. Conversations with others should be strictlywork-related.
Guardsmust not sleep on duty, consume intoxicants, or report for dutyunder the influence of alcohol or drugsthat impair their mental or physical abilities.
Smoking isstrictly prohibitedwithin the site and in areas where it has been banned by management.